It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
I needed oil changed, a seat belt would not pull out or retract, and light on underside of driver mirror would not light when vehicle is locked or unlocked. After 3 hours, I was told oil was changed, seat belt fixed, but technician broke the mirror, which will be ordered. I checked seat belt, and it did not retract, it was still not usable. After tech tried again to fix belt (unsuccessfully), I was told a new one will have to be ordered. My vehicle was in worse shape than when I brought it in 3 hours earlier. Tech needs training on replacing lights on mirror. Not happy with the service. Also I had the vehicle in last November because of a loud creaking noise, which was acknowledged by Bruce Kenson, and the technician (Joe ). After 2- 3 hours tech was unable to resolve that issue also. I have to assume that the oil change was done correctly, but your service dept. does not inspire confidence. All in all it was not not a pleasant experience.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (267) 327-4931 to discuss your concerns, as your satisfaction is of utmost importance to us.
Easy appointment schedule on the phone. Internet scheduling was not successful due to problems with your computer system. Service writer (Stefano) was very welcoming and helpful during the service write-up. Service was completed in a timely fashion.
My salesman Daniel Sweeney was nothing but helpful. I thought he gave me the best deal possible. Also the finance guy did everything to get me the best rate. Will definitely consider Beans for my next truck.
Our experience working with Robert Ferguson and John Ciocca was excellent. We were able to drive off the lot within a matter of hours after arriving, with exactly the vehicle we were looking for, at a price that we found fair. I would highly recommend Fred Beans to anyone looking for a new Chevrolet.